All packages shipped from Japan use the “Japan Post” Japanese Postal Service, using Airmail shipping.


Packages shipped via Airmail are shipped “as is” without tracking or insurance. Once a package has left our offices, liability for successful shipment is assumed by JP Post and your country’s local postal service or shipping provider. Straight Up Eats assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.


Customers who chose a shipping option without tracking and insurance when a shipping option with tracking and insurance is available to them represents your recognition of the inherent risks of these shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination. These shipping options include, but are not limited to, SAL and Airmail (for shipping from Japan).


The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customers are responsible for understanding the importation regulations of the shipping address they specify on their order. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. These charges must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Straight Up Eats makes sure to send food items that have ample time before it expires but if your item takes up to 90 days to arrive, Straight Up Eats will not be held liable for the food items going expired or chocolates melting. We recommend choosing Airmail when shipping food items so they are delivered to you fresh and consumable.